Shipping policy

🐾 Pawsypets
Shipping & Delivery

Shipping Policy

At Pawsypets, we know every wagging tail and happy purr is counting on us — so we work hard to get your order packed and on its way as quickly as we can. Here’s everything you need to know about how we process, ship, and deliver your order. Pawsypets is registered and operating in the United States, and we ship to addresses within the U.S.

🐾 Order Processing

After your order is placed, please allow 3 to 4 days for processing. During this time, your order is confirmed, prepared, and packed with care before it ships. You’ll receive a confirmation email with tracking details as soon as it’s on its way.

🐾 Delivery Times

Once your order has been processed, estimated delivery takes 7 to 12 business days. Your exact delivery time depends on the shipping option you select at checkout:

Fast
Our quickest option, arriving toward the shorter end of the delivery window.
Standard
Our balanced option for reliable delivery within the standard window.
Economy
Our most affordable option, arriving toward the longer end of the delivery window.

The estimated delivery time for your chosen option is shown at checkout. Please note that delivery estimates begin after the 3–4 day processing period and are not guaranteed, as final delivery timing depends on the carrier.

🐾 Order Changes & Cancellations

We move quickly to get orders ready, so please review your order carefully before checkout.

  • You have a 24-hour window after placing your order to request changes — such as upgrading your shipping option, adding an item, or updating details.
  • All change requests must be made by contacting our customer support team, and changes are subject to availability and whether processing has begun.
  • Once an order has been processed, it cannot be cancelled.

To request a change within the 24-hour window, contact us right away at help@pawsypets.com .

🐾 Order Tracking

As soon as your order ships, we’ll email you a tracking number so you can follow your delivery every step of the way. Please allow a few hours for the tracking information to update after you receive it.

🐾 Shipping Address Accuracy

Please double-check your shipping address at checkout — our pets can’t read maps! We are not responsible for orders shipped to an incorrect or incomplete address provided at checkout. If you notice a mistake, contact us within the 24-hour change window and we’ll do our best to correct it before your order is processed. Packages returned due to an incorrect address may be subject to a re-shipping fee.

🐾 Damaged, Lost, or Delayed Packages

If your order arrives damaged, please report it within 48 hours of delivery with clear photos and videos, as outlined in our Refund & Cancellation Policy. If your tracking shows delivered but you can’t locate your package, please check with household members and neighbors, then reach out and we’ll help track it down.

Occasionally, deliveries may be delayed by factors outside our control, such as peak seasons, severe weather, or carrier disruptions. While we can’t control these, we’ll always keep you informed and help however we can.

🐾 Here to Help

Have a question about your shipment or need to make a change? Our support team is always happy to help.

Pawsypets reserves the right to update this policy at any time. Please review it periodically to stay informed of any changes.