🐾 Information We Collect

We collect information to process your orders and give you the best possible experience.

Information you provide to us

• Name, shipping address, and billing address
• Email address and phone number
• Payment details (processed securely by our payment providers — see below)
• Account login details, if you create an account
• Order history and product preferences
• Messages you send us through email, forms, or customer support

Information we collect automatically

• IP address, browser type, and device information
• Pages you view, links you click, and how you navigate our site
• Referring website and general location (such as city or state)
• Cookies and similar technologies (see the Cookies section below)

🐾 How We Use Your Information

We use the information we collect to:

• Process, fulfill, and deliver your orders
• Process payments and prevent fraudulent transactions
• Provide customer support and respond to your questions
• Send order confirmations, shipping updates, and account notices
• Send promotional emails and offers, where you have opted in (you can unsubscribe anytime)
• Improve our website, products, and overall shopping experience
• Comply with our legal obligations and enforce our policies

🐾 Cookies & Tracking Technologies

We use cookies and similar technologies to keep your cart working, remember your preferences, understand how our site is used, and support marketing. You can control or disable cookies through your browser settings, though some features of the site may not work properly without them.

🐾 How We Share Your Information

We do not sell your personal information. We share information only with trusted partners who help us run our business, and only as needed, including:

• Payment processors to handle transactions securely
• Shipping carriers and fulfillment partners to deliver your orders
• Suppliers and merchants listed on our Platform who fulfill certain products
• Service providers for email, analytics, hosting, and customer support
• Legal authorities when required by law or to protect our rights and the safety of others
• A successor entity in connection with a merger, acquisition, or sale of assets

🐾 Payment Processing

Payments are handled by reputable third-party payment processors. Your full payment card details are entered directly with these processors and are not stored on our servers. Each processor handles your information according to its own privacy and security standards.

🐾 Data Retention & Security

We keep your personal information only as long as necessary to fulfill the purposes described in this policy, including order processing, customer service, and legal or accounting requirements. We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

🐾 Your Privacy Rights

Depending on your state of residence, you may have the right to:

• Request access to the personal information we hold about you
• Request that we correct or update your information
• Request that we delete your personal information
• Opt out of marketing communications at any time

California Residents

If you are a California resident, the California Consumer Privacy Act (CCPA/CPRA) gives you the right to know what personal information we collect, request its deletion or correction, and opt out of the sale or sharing of your personal information. As noted above, we do not sell your personal information. We will never discriminate against you for exercising any of these rights.

Residents of other U.S. states with applicable privacy laws may have similar rights. To exercise any of these rights, email us at help@pawsypets.com and we will respond as required by law.

🐾 Marketing & Communications

If you have opted in to receive marketing emails, you can unsubscribe at any time using the link at the bottom of any email, or by contacting us at help@pawsypets.com . We comply with the U.S. CAN-SPAM Act. Even if you opt out of marketing, we may still send transactional messages such as order confirmations and shipping updates.

🐾 Children’s Privacy

Our website is intended for adults and is not directed to children under 13. In keeping with the U.S. Children’s Online Privacy Protection Act (COPPA), we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

🐾 Third-Party Links & U.S. Scope

Our site may contain links to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.

Pawsypets operates from and is registered in the United States. Our products and services are intended for customers within the U.S., and this policy is governed by the laws of the United States.

🐾 Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review it periodically to stay informed about how we protect your information.

🐾 Contact Us

If you have any questions about this Privacy Policy or your personal information, we’re happy to help.

Email: help@pawsypets.com