🐾 Return & Exchange Window

We offer a refund or exchange within the first 7 days from the date of delivery. Once 7 days have passed since delivery, we are unable to offer a return, exchange, or refund of any kind.

🐾 Eligibility

To be eligible for a return or exchange, the following conditions must be met:

• The item must be unused and in the same condition in which you received it.
• The item must be in its original packaging.
• Items purchased on sale may not be eligible for a return or exchange.

🐾 Exchanges

Items are replaced by us (based on an exchange request) only if they are found to be defective or damaged. If you received a defective or damaged item, please contact our support team so we can make it right.

🐾 Non-Returnable Items

Certain categories of products may be exempt from returns or refunds. Where this applies, these categories will be identified to you at the time of purchase.

🐾 How the Process Works

For accepted return or exchange requests (as applicable), once your returned item is received and inspected by us, we will send you an email to confirm that we’ve received it. If your request is approved following our quality check, your return or exchange will then be processed in accordance with our policies.

🐾 Start a Return or Exchange

To begin a return or exchange, or if you have any questions, please reach out to our support team.